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Collections Associate

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ANZ

Philippines-Manila

  • Posted 2 days ago
  • 12 views

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Job description

  • A role supporting ANZ’s Super Regional Strategy
  • Be in a role that will contribute to the growth of the business!
  • This is an opportunity to work in a fast-paced, performance driven environment

Australia and New Zealand Banking Group Limited (ANZ) was established in 1835 and is one of the global leaders in banking. We opened a representative office in the Philippines in 1990. We were awarded a commercial banking license in 1995, and later an expanded derivatives license. We offer a full range of Institutional and Personal banking services. We opened the ANZ Manila Hub in Makati in 2010 and our second site in Libis, Quezon City in 2012.

ANZ realises that our greatest asset is our people. We are vibrant professionals on a journey to create a super-regional bank that aims to be the best connected and most respected bank in the Asia Pacific region. ANZ is currently connected across 32 countries and provides world class learning opportunities and compelling career pathways for its people.

The Role:

The Collections Associate is responsible for minimizing credit losses and maximizing recovery through effective communication with delinquent customers. This entails effective negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour. The role holder will work towards minimizing credit risk and maximizing recoveries by ensuring that accounts are followed up on a timely manner and within the prescribed timeline, and by urgently escalating high-risk accounts, if needed.

Qualifications:

  • A year’s experience in collections and/or call centre environment, preferably in the banking industry
  • Proven background in customer service, excellent interpersonal and negotiating skills
  • Strong written and oral communication skills and numerical skills will be mandatory
  • Ability to work in a fast paced environment where targets need to be reached
  • Proven ability to influence others and negotiate in order to meet desired outcomes will be well regarded

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines
Shuttle Services provided for staff with pick up points in Cubao & Makati
Shift Schedule: Day shift schedules will be adhered to

We’d love you to be part of our team! If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a super-regional bank. We connect you to a world of opportunity.

At ANZ we aim to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

To find out more about working at ANZ or to view other opportunities visit http://www.anz.com/careers .

This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper. We connect you to your world of opportunity.

At ANZ we aim to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

Industry

Accounting and Banking

Employment

Full time

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