BPO:Job You Maybe interested In

sitelLearning Specialist (Sitel Academy)


Job description

Summary of Primary Job Responsibilities

• Creates learning experiences that equip new and long term employees to excel in their work environments through expert classroom instruction, on floor mentoring and one to one skills coaching. Creates and maintains a positive learning environment. Modifies and present training programs.
• Tracks learner progress. Creates labs and exercises as needed. Provided one to many and one to one mentoring. Acts as a technical/ procedural escalation point for Agents/ Advisors and Coaches/ Team Managers.
• Tracks and analyzes training programs by examining performance. Recommends changes to training programs or solutions to known problems.

convergysTelstra Customer Service Consultant


Job description

Dimension & Scope:

  • Address general enquiries of Telstra customers adequately with up to date and accurate information.
  • Execute simple procedures to resolve Telstra Residential customer concerns/disputes at the first call to prevent the occurrence of a second call.
  • Address and process queries related to bundles for existing Telstra customers.
  • Recommend appropriate Telstra plans/ products to better serve customer needs.


I just want to share,but if you want to apply,you may apply on company’s website.


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